Week 7.. Quality Guidelines

What does Quality in an online course mean to me?

This is the question I must answer!

To me a quality course must be relevant to what I am doing and at the end of the course I have to feel prepared to carry the learning forward. A course must also contain:

  • Clearly written instructions so I can look at them frequently and print them off. My learning style is one of reflecting on assignments, I cannot read something and then sit down and write about it right away. I need time to process and think about it, so I need time and space to do this.
  • Have an instructor that I can reach if I have questions, know when and how to access my instructor has alleviated stress in my learning
  • Knowing before the course starts of the finish date, when assignments are due to be completed and submitted. This allowed me to plan around other life priorities and decreased stress levels
  • Written instructions, videos and how to get technical support if needed about the learning platform. Sometimes I will read something and not fully understand it so having a short video really helps. Then who to talk to if you have tried to do it yourself and still cannot manage.
  • A course outline of how the course will be delivered and what the learning goals and objectives are, I have used this resource to get funding for a course.
  • Knowing how to access resources such as the library so if you need books you can have them mailed to you. As well as resources, available on the course assignments that can be printed off if necessary.

Guidelines I will keep in mind for my own courses:

-relevant to employment and/or the best thinking in the field.

1.2.3 Self-directed learning management, through:

–  awareness of personal gaps in skills and knowledge and

relevant learning opportunities

1.2.4  effective and efficient use on Information and Communication

technologies (ICT), including:

-information retrieval skill and quality assessment tools

– communication through, e.g., e-mail and attachments,


Quality Processes and Practices in e-Learning Products and Services

2.1.1 an orientation program/service for those desiring it, e.g. a demonstration course

2.1.3 management of student records for: confidential treatment of records

2.1.4 assistance with the technologies being used

2.2 The delivery and management of learning includes:

2.2.1 approaches to learning that:

-foster active learning

-build on learner’s strengths and acquired skills and knowledge

-support interaction and the development of learning


2.2.2 instructional strategies that:

-communicate expectations

– provided prompt, constructive feedback to students

-recognize the diversity of learners, learning needs, learning

contexts and modes of learning

2.2.3 scheduling and timetabling that is:

– available as needed and when needed

-flexible and responsive to learners

– adequate and realistic

2.2.4 Assessment of learning that is:

– against stated learning outcomes

-frequent and timely

– appropriate and responsive to the needs of the learner

– in various forms, such as written and oral assignments, self-

assessments, demonstrations, portfolio assessment and



-valid and reliable

2.3 Technologies-computers and other ICT- are appropriately used to:

2.3.1 -engage and support learners

2.3.3 create opportunities for students to do meaningful work

2.3.7 enable active engagement in the construction of knowledge

2.4 Communications facilities, processes and practices provide:

2.4.2 flexible opportunities for interactions and problem-solving

2.4.2 the opportunity for student collaboration

2.4.4 the opportunity for student to interact with experts in the


3.0 Quality Inputs and Resources for e-Learning Products and Services:

3.1 Intended learning outcomes are:

3.1.1 Clearly stated

3.1.2 relevant, i.e., useful and appropriate for the intended


3.1.3 observable/demonstrable

3.1.4 measurable

3.1.5 achievable and realistic

3.1.7 consistent with the mandate of the provider

3.2 Curriculum content is:

3.2.2 accurate

3.2.3 relevant

3.2.5 updated consistently and routinely

3.2.7 appropriate to the learning outcomes

3.3 Teaching/learning materials are:

3.3.2 readily available

3.3.3 learner friendly

3.3.5 well organized

3.3.8 free of errors

3.4 Product/service information for potential students:

3.4.1 in writing

3.5 Learning technologies are appropriate to:

3.5.2 the intended learning outcomes

3.5.7 make available real-world situations and simulations

3.5.8 provide assistance, guidance and communications to the


3.6 Learning materials and delivery reflect sound technical design so

that they are:

3.6.1 navigable

3.6.2 easily updateable and frequently updated

3.6.5 reliable

3.7 Appropriate and necessary personnel include:

3.7.1 instructors/ teachers/ professors with

– recognized qualifications in the subject area

– teaching experience at the relevant lever

-relevant work experience and/or current knowledge in

the field

-appropriate skills to teach online

3.7.2 content support person, e.g.,

-tutors and mentors

3.7.3 process support persons, e.g.,

– tech support

-problem solving

3.8 Learning resources, in addition to teaching materials, are;

3.8.1. varied

3.8.2 easily accessible

3.8.4 relevant

3.9 A complete learning package includes;

3.9.1 course description

3.9.2 learning objectives

3.9.3 assessment and completion requirements

3.9.4 information about the instructors

3.9.6 course activities and assignments

3.9.7 quizzes and examinations

3.9.8 access to answers for questions/quizzes

3.11 Evidence of program success through routine review and

evaluation of:

3.11.1 course content and objectives

3.11.2 learning materials

3.11.3 instructional design

3.11.4 instruction and instructors

3.11.5 student learning and student achievement

3.11.6 policies and management practices

3.11.8 customer satisfaction

3.12 Program plans and budget include:

3.12.1 written policies for all aspects of the course/program

3.12.2 an adequate budget to achieve stated program goa

3.12.5 integration of e-learning with the intuitions’ overall

policy framework

3.12.8 a requirement for ongoing professional staff


3.13 Advertising, recruiting and admissions information includes:

3.13.6 types of assignments and grading methods

3.13.7 learning assessment procedures and evaluation


3.13.9 institutional regulations: residency requirement,

workload requirements, extensions, grade appeals,

withdrawals and refunds, costs and payment policies

3.13.14 tech support


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